Reach out to support@sosha.ai with any additional questions or submit a ticket below.
Submit ticketClick the toolkit you'd like to create content within on your SoSha dashboard.

Once you've entered the toolkit, click ‘+ New Post’ on the left hand side.

Choose what type of post you'd like to create:

Choose the social platforms you want your community to share to.

Add Post Elements - Text, links and media are all optional elements depending on the type of post you'd like to create for your community.
Text: Write in the voice of your target audience to encourage sharing. We encourage including a clear call to action (e.g., click, sign a petition, or donate).
[[Enter your own reason here]].brackets=content.
Visuals - Upload photos, videos, PDFs, GIFs or enable the ‘User Generated Content’ feature for sharers to add their own visuals.

When you upload an image, you may see a prompt about incorrect image resolution. Choose whether to add a blurred background or crop the image to fit.

Links - Add a link, customize its preview caption, and track clicks after your community shares it.
Post Settings -
Customize the post to add a label to organize your post or enable AI so your community can generate personalized versions.

If you add the link directly to the post text rather than the designated link field, make sure link tracking is turned on so we can still measure clicks.

Once you’ve created a post, add variations to tailor the copy and image size for different social platforms. Platform-specific variations can help increase shares and engagement.
| Visuals | Supported File Type | Maximum File Size | Maximum Width/Height (in pixels) | Maximum Duration | Additional Notes |
|---|---|---|---|---|---|
| Image | JPG, PNG, BMP, TIFF, WebP | 20 MB | 4096 px | N/A | N/A |
| Video | MP4, MOV, AVI, FLV, WebM | 256 MB | 3840 px | 5 minutes | framerate: 60 fpsMax. video bitrate: 200 MbpsMax. audio bitrate: 512 kbps |
| GIFs | GIF | 50 MB | 4096 px | 30 seconds | N/A |
| Document | 100 MB | N/A | N/A | Supported for LinkedIn, WhatsApp, and All Apps |
| Platform | Post Type | Recommended Image Size | Notes |
|---|---|---|---|
| Facebook, Linkedin, X, BlueSky, Whatsapp, Threads | Post with link | 1200×630 px (1.91:1) | Link cards auto-generate with cropped image previews |
| Facebook, Linkedin, X, BlueSky, Whatsapp, Threads | Post without link | 1080×1080 or 1080×1350 px | N/A |
| Instagram Grid | With or without link | 1080 × 1440 px | 3x4 preferred for feed |
| TikTok and Instagram Stories | With or without link | 1080 × 1610 px | Vertical full-screen format |
